Webster's K-9 Grooming Policies and Procedures
Your pet is very important to us, here at Webster’s K-9 Grooming (WKG). We would like to assure you that every effort will be made to make your pet's grooming experience, as safe and pleasant as possible.
Safety comes first for everyone during the grooming process, people as well as pets. All pets must arrive on collar and leash. We will not take responsibility of a pet taking off when entering or exiting the owner’s vehicle.

Health and Medical:
Occasionally grooming can expose a hidden medical problem or an aggravated current issue. This can occur during or after grooming. All medical expenses for Veterinary care, due to these problems, will be covered by the animal’s owner.

Accidents:
Although we try our very hardest to not have accidents, they do happen rarely. There is always some risk when working with pets. Some grooming equipment is sharp. We do use extreme caution and care in all situations, possible problems can occur, including cuts, nicks, scratches, quick of nail being cut, etc. In most cases this will happen when a pet is wiggling, squirming or moving around excessively. Your pet's safety and comfort is number one. In the event of an unfortunate accident occurring, you, as the owner, will be notified as soon as possible. If we feel it is serious and the pet’s owner is not on site, we will seek immediate Veterinary care for your dog.

Parasites: Fleas, Ticks, Lice:
Webster’s K-9 Grooming strives to be a parasite free facility. If your pet has any parasites, we recommend that you take them to a Veterinarian prior to your pet’s grooming.  If we find a parasite on your fur-baby mid grooming, we will stop immediately, you will be contacted to collect your pet, immediately. The full groom charge could possibly still be charged, this would depend on the particular situation. We encourage you to rebook the grooming, once your pet’s parasites are resolved.

Dangerous and\or Aggressive animals- Refusal of Services:
At Webster’s K-9 Grooming we reserve the right to refuse any services at any time. In the event that your fur-baby becomes too stressed, aggressive or dangerous to groom. We have the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during or after grooming and the client will be charged a grooming fee (for everything that was done up until the point of refusal).

Muzzles:
Muzzling does not harm your pet and it protects both the pet and the groomer. In some cases muzzling may even calm a stressed dog, allowing the grooming process to continue. If the pet is still acting in a way that is dangerous, WKG has the right to stop grooming services at any point and a service fee will be collected. We DO NOT muzzle your dog unless necessary, we use this method as a last result. We will try every calming method before resorting to this policy.

Allergic Reactions:
We take great care in selecting the best products for your pets skin and coat condition. We stay away from strong fragrance products as they tend to cause reactions, but reactions can still happen.
If your dog has a reaction to a grooming product, please make us aware within 24hrs of your dog receiving the grooming service. All medical expenses for Veterinary care, due to the reaction will be covered by the dog’s owner upon reading and understanding this policy.

Grooming Service Interruptions:
For safety of the pet being groomed, as well as the professional dog groomer, it is asked that you do not interrupt the groomer during the grooming. If you arrive to pick up your pet and the grooming process is still happening, please DO NOT talk to your pet or allow them to see you. Please wait in your vehicle or outside for a few minutes until the grooming process is completed.  Every effort will be made to ensure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue use of grooming equipment on. If you insist on talking to your pet or the groomer, we reserve the right to end the grooming session. Even if the grooming process is incomplete. Note: full grooming fee will be charged.
 

Matted Coats:
Pets with matted coats require extra grooming attention. De-matting (bushing out the mats)  matted dogs is not a service we offer here. Mats in a pet’s coat grow tight, and can ultimately damage and tear the pet’s skin, which provides a breeding ground for parasite infestations, discomfort, circulation issues and etc. WKG will not cause serious or undue stress to your pet by de-matting them. Mats can be very difficult and painful to remove, this may require your pets coat to be shaved. Removing heavily matted coats can cause nicks, cuts or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process. After, effects of mat removal process can include itchiness, skin redness, bruising, self-inflicted irritations or abrasions in some cases failure of the hair to grow and pet may exhibit some brief behavioral changes. Prevention is the best defense, by scheduling regular grooming appointments, every 4-8 weeks will help in achieving this. If your pet needs to be shaved to remove matting, by reading this and booking your appointment, you are acknowledging that you agree to the procedure and all risks involved. And by reading and understanding this you are agreeing Websters K-9 Grooming is not responsible for any damages that are caused due to the Shaving of a coat that has been neglected by owner.
* There will be additional charge for this process. It is time consuming amongst extra wear and tear on equipment. *The amount of this extra charge will depend on the severity of the matting along with the time, difficulty of removing same.

Cancellations | No shows:
We require 24 hours notice for cancellations, anything less than this will results in a late cancellation fee of minimum$50.00, required to be paid at or before next grooming service, if not paid- this will result in no more appointments until paid in full.
No shows will result in 100% of your booked grooming service fee, this fee will be required to paid before you can rebook. After three No shows within a year span, you will not be rescheduled.

Payment:
Payment for your grooming services will be required in full, at time of pick up. We accept cash, email transfer, credit or debit.
* AMEX is not accepted
Satisfaction:
Your satisfaction is important to us here at WKG. If you are unhappy for any reason and would like something adjusted, we are happy to make any adjustments when you pick-up your pet from their appointment. However, once you take your pet home from the grooming visit, any return visits will be treated as a new appointment and you will be charged a grooming fee, determined by the adjustment of the grooming service.

Time Policy:
WKG reserves the right to take the required time needed to groom each pet on a realistic time schedule and we will arrange appropriate pick-up time with the owner individually on a case-to-case basis at the time of drop-off, when we can see and feel the condition of the pet’s coat.

* The time it takes for a grooming appointment varies. That vary is due to the condition of the pet’s coat, the type of grooming cut you would like and the other appointments that are scheduled that day. At drop-off times will be discussed. Please do not show up early for appointments and do not show up late for pickup. 

Personal Property:
WKG is not responsible for any lost or stolen items of your pets while they are at our facility.

Photographs:
This policy authorizes Webster’s K-9 Grooming to take photos of your pet for client file and company website, Facebook and Instagram pages. All photos that are taken are property of WKG.

Vaccinations 
To ensure the safety of your dog, updated vaccinations are highly recommended.  Puppies must have their third set of vaccinations before they are able to have an appointment booked.  Proper disinfecting and cleaning of the grooming room and equipment is done between each dog.  Websters K-9 Grooming is not liable if your dog contracts any dog-to-dog contact occurrences.  Any known dog with contagious illnesses, such as kennel cough, are not accepted until recovered and no longer contagious.

Thank you for taking the time to read and understand each and every policy and procedure listed above. We strive to give you and your fur-babies the best possible experience.
-Webster's K-9 Grooming. 

Upon being accepted as a client you will receive a DocuSign link for our Polices and intake forms. These forms are required to be filled out PRIOR to booking your appointment. There will be NO exceptions.
Look forward to hearing from you.